Frequently Asked Questions

• What is inside the member’s area?
• Do you offer a satisfaction guarantee?
• What kind of support can I expect?
• Are there any per-download fees?
• Can I cancel my membership?
• Is my registration secure and confidential?
• How do I figure out which product to download?
• How long will it take to download a product?
• Do I need Windows Media Player to play music tracks?
• I thought the software was free. Why am I being asked to pay?
• How long does it normally take to download a file?
• Does it matter that I connect to the internet through a proxy?
• How do I install your programs (what's a .zip or .rar file)?
• I try to download, but all I get is a Server Error?
• My web browser asks me if I want to save or open the file. What should I do?
• I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
• I've finished reading the FAQ. How do I sign up?

What is inside the member’s area?

You will find all of the latest tools for accessing the largest peer-to-peer networks on the planet. You will also find online tutorials making it easy for you install and learn the tools provided, a collection of tools that include video players (allow you to play the latest video files) access to an award winning support team, CD burning application and much, much more…
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Do you offer a satisfaction guarantee?

Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Simply contact us by email, by phone or through live web-chat function located in the member’s area.
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What kind of support can I expect?

We have helpful support teams offering support around the clock and 7 days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and, if you do not find your answers there, our friendly support staff will resolve your problems or refund your money in the unlikely event that they are unsuccessful! You will get clear concise answers back in record time! You can contact our technical support team by email with the form available within the member’s area. Start by clicking here.
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Are there any per-download fees?

None, whatsoever. Once you become a member there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.
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Can I cancel my membership?

Absolutely, you are under no obligation to maintain your membership, but please give us the chance to help you if you are dissatisfied at any aspect of our services.
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Is my registration secure and confidential?

Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality extremely seriously. You will not received spam from us, and we never share information, ever. Our registration process and payment pages are 100% secure.
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How do I figure out which product to download?

The best way to figure out which product is best for you is to read the short product descriptions found by clicking the product name on the Index of Products page. If you want additional information, choose one of the links beneath the Get Software button. It indicates the appropriate platform and language choices for each product, along with individual system requirements.
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How long will it take to download a product?

Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. For an estimate of download times, choose the Download Specs link next to each product description on the Index of Products page.
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Do I need Windows Media Player to play music tracks?

No. We now strongly recommend the use of VideoLan (or VLC) as this software incorporates all the necessary decoding software (known as “codecs”) to play most media that you will encounter on the internet. VLC is easy to use, it is better supported and the program is written in a manner respectful of user anonymity. It is available for download in the Members Area.
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I thought the software was free. Why am I being asked to pay?

The software is valuable, but you are not being asked to pay for something that is actually free. You are paying for the resources available on this site, the extensive online help, the 24/7 support and the online tutorials for the lifetime of your membership. After all, what good is software that you can’t use, whatever the cost?
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How long does it normally take to download a file?

The time taken is directly proportional to the length and the file size of the track you are downloading, the number of sources hosting the file and the speed at which your computer connects to the internet. It takes no longer to download a program than it takes for any other file of the same size. With a cable/DSL or any other broadband connection, it should take relatively lesser time than with a dial up modem. This is purely dependent on your internet connectivity, since different Internet Service Providers (ISP) offer different speeds. The less traffic, the faster the download.
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Does it matter that I connect to the internet through a proxy?

In most cases, no. However, but best to ask if you are unsure. Our helpful team will be sure to be able to help you with firewalls, ports, routers and network settings.
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How do I install your programs (what's a .zip or .rar file)?

Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions.

Other files are sometimes offered in a compressed format called “zip” or “rar ” which makes the download size smaller and consequently speeds up how quickly you are able to download it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. We offer a utility called “7zip” which decodes such files and restores them to their original format. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading off of the net, since a very large amount of the information is compressed using these formats.

The file may be an .iso or .bin file. These are a disk image. Your CD or DVD burning software will usually open these disk images. There are other compressed formats and some have password encryption so you may need a password. In most cases the password is provided as part of the download.
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I try to download, but all I get is a Server Error?

A couple of scenarios can cause a Server Error #500. Most common is that our servers are experiencing some temporary network problems. Normally, these problems are fixed within an hour; however, it is possible for them to go on longer. Please contact technical support.
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My web browser asks me if I want to save or open the file. What should I do?

When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.
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I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?

This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory.
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I've finished reading the FAQ. How do I sign up?

If you are not currently registered with our website, please click here to sign up.

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